MSIP Operations Assurance Manager Job at Ericsson - Career Opportunity in Ghana
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Vacancy title:
MSIP Operations Assurance Manager

[ Type: FULL TIME , Industry: Telecommunications , Category: Computer & IT ]

Jobs at:


Deadline of this Job:
25 April 2021  

Duty Station:
Within Ghana , Accra , West Africa

Date Posted: Friday, April 09, 2021 , Base Salary: Not Disclosed

Company: Ericsson
Location: Ghana
State: Accra
Job type: Full-Time
Job category: IT / Telecom Jobs in Ghana
Job Description
At Ericsson, you can be a game changer! Because working here isn’t just a deal. It’s a big deal. This means that you get to leverage our 140+ years of experience and the expertise of more than 95,000 diverse colleagues worldwide. As part of our team, you will help solve some of society´s most complicated challenges, enabling you to be ‘the person that did that.’ We’ve never had a greater opportunity to inspire change; setting the bar for technology to be inclusive and accessible; empowering an intelligent, sustainable, and connected world.
Are you in?
Our Exciting Opportunity
West and Central Africa (WECA) Operations Assurance Manager ensures that all contractual deliveries are fulfilled towards Mobile Money agreements. This role is responsible for ensuring end to end operational performance towards the account and MFS Delivery and operations according to agreed targets. The role is acting on behalf of Operations, typically for Group or more customer accounts. The role shall ensure that Ericsson Converged Wallet (ECW) operates according to MSTOP/ITIL standard methodologies.
The role will be working closely with customer Group and OPCO technology and operations teams as well as Mobile Financial Services Unit at Ericsson. It will be required to work closely with program partners as CPM, Business Analyst, Mobile Money SMEs and M-Commerce Stakeholders to secure stable operation of ECW.
This person will report to Head of Mobile Money Operations .

You will
• Own and execute ECW Platform operational plans
• Support in resolution of Operations issues related to platform and customer queries.
• Own Change Management process and respective activities in designated countries
• Steer Weekly/Monthly Governance with MTN OPCOs in West region
• Customer management including C level during emergency situations
• Secure SLA/KPI fulfilment
• CAB Management Ericsson
• CAB Management Customer
• Team management located onsite as well as GSCs.
• Festive & event platform planning & presentation
• Responsible for Planning & Capacity management
• Audit Management (External & Internal)
• Regular Governance with GSC
To be successful in the role you must have
• Experience in Managed Services in Operational assurance management SME areas. 5+ Years.
• 10+ Years of experience in Operation assurance role.
• Experience in E-Wallets solution 4+ years
• Knowledge of MSTOP, ITIL
• Experience in operating Managed Services tools. Primarily MSDP.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to collaborate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University degree in Technology or Economics, preferably MSC, MBA or equivalent

Job Skills : Not Specified

Job Qualifications : Not Specified

Work Hours: 8

Experience in Months: 36

Level of Education:
Bachelor Degree


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Job application procedure
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Closing Date : 25 April. 2021
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Job Info
Job Category: Accounting/ Finance jobs in Ghana
Job Type: Full-time
Deadline of this Job: 25 April 2021
Duty Station: Accra
Posted: 09-04-2021
No of Jobs: 1
Start Publishing: 09-04-2021
Stop Publishing (Put date of 2030): 09-04-2065
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